The customer can benefit from cashback when purchasing again and using the wallet balance.

You can get cash by simply logging into our website or clinic app and completing the purchase process, provided that no promotional codes, vouchers, or discount codes are used. The website will give you the choice between using cashback or using a discount code to complete the purchase process.

The customer can use his cashback balance within 60 days of receiving the cashback.

The customer can choose any payment method, whether paying in one lump sum or in installments using one of the installment methods available on the site and obtain cashback. He can also use the cashback balance and use any payment method in the other purchase process.

If you have a cashback balance from a previous purchase and want to make a new payment and you have a discount code, you can then use the discount code with the cashback balance of only 20% of the basket value in the new purchase.

You must ensure you are logged in to the website or app when making a purchase to receive cashback. If you are logged in and do not receive cashback, contact us through social media.

The customer cannot use the entire cashback balance in the wallet for a new purchase, while 20% of the basket value is used.

Customers cannot convert their cashback balance into cash. They can only use their cashback balance for in-app purchases or on the clinic's website.

 They can use only 20% of the basket value in a new purchase. For example:
If a customer purchases a session worth 1,000 riyals from the website, they will receive 100 riyals in cashback on their next purchase. They can use 10% of the basket value in cashback. This means that if the basket value is 200 riyals in their next purchase, only 40 riyals of cashback will be used.